The check in process was good, floor board of truck had rock and dirt debris. The return process was a challenge as the app kept making you take the photos over and over. I contacted customer service, the advised to use the website. The website worked but there was no instructions what box or code to return the keys.
Aaron B
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in White House, TN 37188
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We were told to arrive at 9 AM to pick up our U-Haul and that a member of the staff at the storage unit facility would be there to let us in and complete our rental. No one was there. No one could find someone to even come there and complete our rental so we could get our day started. We had to call U-Haul and it took almost an hour just to get keys. We had to take a truck that was not the specific one rented to us because the U-Haul staff (who were all lovely) had walk us through how to get the keys over the phone and those were the only ones we could find. I felt like I was on a game show. When we returned later that afternoon, there was still no staff present to allow us through the gate and to complete our return. We had to call yet again to ask questions to ensure we had done it correct correctly. This was a horrible experience. Our money should be refunded.
Lynleigh NEverything went great except for getting the key out of the lock box. The lady working there was super helpful and already had a screwdriver and paperclip ready, as this is a very common issue. The keychain attached to the truck key barely fits in the box, making it pretty difficult to even get in the box when I just returned it. But the worst part was getting it out. I think uhual needs to upgrade the size of those lock boxes or attach a smaller keychain to the key so this isn’t a reoccurring issue for customers. Besides that, everything else was great!
Chelsea SReally liked being able to pickup and return when site was closed. People at location were very nice and great to work with.
John MDid not receive a code to drop off. There was no key drop off other than the slit in the door. Need signage to make that clear
Jasmine S