The only issue was the customer service. The owner (I assume it was the owner) may have been having a bad day, but he was rude and abrasive. Also, when i arrived to get the truck, it wasn't ready. When he pulled it out of the employee lot, he parked it on the side street instead of the parking lot across from the business. Do I had to drive to the truck and get the key code, then drive back to the customer entrance, go inside, and show him the app in order to get the key. Good customer service would have been to pull the truck to the lot where I would have picked up OR stand on the side street in order to see the app.
Trailer Rental & Towing in Wilmington, DE at Delaware Equipment Rental
Moving to or from Wilmington, DE? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Wilmington, DE 19808 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Wilmington, DE
Cargo trailers in Wilmington, DE are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Delaware Equipment Rental!
Utility trailers are perfect for towing large or oversize cargo in Wilmington, DE 19808. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Delaware Equipment Rental provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Wilmington, DE and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Wilmington, DE online today!
Trailer and Towing Supplies
Absolutely the nastiest individual ever to deal with a customer. The unit we reserved was not available so had to substitute. That was annoying but nothing compared to the disrespectful attitude of the employee handling the pickup DO NOT USE THIS LOCATION
I called the day before and indicated I could be an hour or two late. I was told - It would have been another full day's charge. When I arrived an hour early, there was no off street parking or in front, so I parked on the side street. I walked inside, said I have a trailer to return, the man behind the counter was annoyed with where I parked, and I felt like I was bothering him. Never asked for my name or for contract. I will not use this location again for any rental needs. I'll go miles out of my way to rent or return. I was not sure if the trailer was actually "checked in" so I took a picture of the parked, returned trailer. Very disappointing with the customer service.
Man who I spoke to while picking up the truck was overall very rude. When I asked him to wear a mask while we were picking up our keys he said it was â€œhis right to choose if wanted to wear one or notâ€ despite the state mandated mask policy posted directly on his own door. I would rather drive further to an actual u-haul location to not have to deal with that rude man again.
They need employees who know how to be polite to their customers.
Very understanding and considerate customer service! Definitely will recommend
I was not very happy with the condition of this trailer, this trailer needs to be retired & leaks very badly when raining. I was not very happy that the cost of one way was more than double the cost of the local use option. trying to find a trailer on your website was difficult and having to go to Delaware to pickup this trailer was not very convent. Won't do this again
Only some of the office staff were wearing masks. Made me uncomfortable.
Great helpful owners and staff.
The location is very sketchy, the rental agent was very rude and I was charged for services that were not provided.
First of all, the truck/equipment was fine. The assumed owner was the most rude person I have ever experenced as a customer. No "please" or "thank you"....very gruff. Then when he discovered I had not parked where he thought I should, he belittled me and told me I had no common sense. I knew I would have to move the car and didn't want to use up his one parking space in front of his store. I was trying to be considerate and he blasted me. When I started to defend myself, he stated "Do you want to rent the truck or not?" What a piece of work! DO NOT GO THERE unless you want to be verbally abused. No other truck was available close by, so I had to rent it. But I wish I could have told him where to put that truck... I will be talking to Uhaul. They don't need people like this representing them.
Your employee was couteous, professional, and very thorough. She loaded/ unloaded the trailer by herself. Very nice to do business with that location.
I used the remote access service which for the most part was very straightforward, but I had terrible service at this location which made it incredibly difficult and slow to use. Some kind of public wifi access at this location could've been very helpful and could've saved about 45 min of my time
Ending location drop off instructions posted.
Honestly, I don't know how this is a location. The streets are as small as the width of the damn dolly. And have the nerve for this location to be on a corner. Legally you can't drop it off outside because the sign says no parking but you have to because you can't park anywhere else. This location is great for renting pickup truck sizes and maybe the smallest truck up from that. Anything else will be a rodeo trying to get it in there. Epic fail!!!!
Great service and helpful staff!
Joe was running the location when I picked my truck up. He was rude and dismissive, upon return he fraudulently charged me for items I didn't reserve.
Friendly service, nice trucks. Great place to go.
The trailer wasn't even close to the image of a trailer that was presented. The picture showed a 5' ramp but the reality is it was an 18 inch ramp which wasn't conducive to loading what I needed to haul.
Very good experience, especially since it was a last-minute rental when the original location couldn't rent to me. Owner clearly cares about his equipment and had me checked out and checked back in faster than any place I've ever been.
Guy at the counter was not friendly at all. When I picked up the trailer the turn signals did not work. He did fix them but it delayed our travel by 45 minutes. He never apologized for our inconvenience!
Place was closed on Sunday. Dropped truck off at an empty space in front of the building, and left key in dropbox. Seemed to be fine. The lot was fenced off, so if the spot in front wasn't open, it might have been problematic. But as it was, it went smoothly.
I think this location is good. I never use any of the other ones locally if I can help it; they are not as well run. Delaware Equipment Rental has clear communication and will try to make things right if anything holds up a rental.
Poor attitude and poor customer service with that attitude.