Improve the WiFi service for your store location in Windsor, VA. Thecustomer service there was awesome.RICKYDONNELL C.
Trailer Rental & Towing in Windsor, VA at Route 460 Vapor & Tobacco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Windsor, VA 23487
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I had to drive 40 minutes away from home to get a trailer that the location 4 blocks from my house had. Also there were 5 other Uhauls within 10 minutes from my home but I got sent to Winsor and they didnt even have all the equipment i needed and i had to drive bach 40 more minutes to get a Dolly. Not happy with the service i received this time from UhaulRichard A.
When renting vehicle for your Uhaul the attendant chose to engage in politics. It is an absolute turn off and unprofessional. Make a transaction with pertinent information.markis W.
My truck was not ready even though it was reserved for 8 am Sunday. I didnt receive a truck until 12 p.m.. Seats were dirty. Also, wifi at that location is not good when you have to use your device to checkin and out.MELVINCORNELIOUS W.
I am thankful for the convenience of the location because it is about 15 minutes away. I was pleased with promptness and manners in wanting to serve us and made sure I got what would accommodate us.mable F.
Clean your truck! Calling people to tell them that the pace that your picking your truck is a different place and actually have the truck and trailer in order and have record that I going to be comingZACKARY D.
Don't remember seeing a Uhaul sign out front but I could have missed it since I was following someone to show me the wayRobert A.
Very honest ,my son had over the amount of gas when returned so he credit back 20.00 off for the gasKeith W.
Why don't I get to review U-Haul? Location did ok. U-Haul stunk. I recommend everyone stay away! On line wasn't great, no customer service. Rude. Literally U-Haul could care less that their errors inconvenienced the customer and cost them more money! I will never use U-Haul again.Michael B.
Have trained people assisting customers. Be sure to explain to customers use of the vehicle, costs, etc. do there is no misunderstanding about the contract which most people do not have time to read when in the stress of moving.susan W.
Friendly atmosphere, good customer serviceKARLA S.
The people worked were lost.Brooks G.
worked with me in a last minute, semi-emergency situation that required the truck....they were great to work with, I would readily recommend them to anyone. .Sidney N.
Easy rental and easy to do.. outstanding service.. will use U Haul again soon...Dale S.
We had only 1 thing that got broke. Our one TV's screen was broken. Everything else was great. They were in the Explorer on the car carrier and they were bounced around to much.Harold A.
Person not knowledgeable about what equipment was on-hand.kimberley W.
The vehicle was extremely dirty on the outside and there was a hole on the back of my vehicle which was not disclosed to me. Luckily, it had already been identified.Dzajic M.
Having to input all driver and vehicle information in order to obtain a quote for a trailer is a bit cumbersome and time consuming.melissa C.
We had a 2:30 pick up and the uhaul wasn't on location yet at 2:40. They also didn't have the utility dolly we had reserved. The employee called and the renter was only about 10 minutes away. Seems they were told to return by 3:30. The truck would need to be checked in so it put us a little behind. The employee was friendly and cooperative. It's a vape shop so expect employee and customers to be vaping. Two pool tables fill the shop and lots of vaping equipment and cigarettes available for purchase. There was a sweet dog walking around inside. My frustration was that the 9 foot van or 10 foot trucks weren't available anywhere in the Newport News area so we had to head way out to Windsor, VA to rent a 15 foot truck. That is a big truck on skinny country roads. Also added to our miles and put us over the allotted amount.June D.
Ensure the vehicle has sufficient amount of fuel for next customer pickup. Also ensure the vehicle has furniture wraps/cover to prevent scarring of customer's items.joanne E.
Reserved car dolly was not available. I drove 60 miles round trip, out of my way to get one from another location. Reserved hand truck / furniture dolly was not available. 12 furniture blankets were not inside of the truck when I arrived at my move location so I had to return to the store (460 Vapor) to get them; another 20 mile round trip for me. When I got to the pick-up location "store" for my blankets they gave me a random stack, which turned out to be 9 total, not the 12 I reserved. The drop off location tried to charge me for the 3 "missing" blankets. I called 460 Vapor, the pick-up location to see if they could correct the account receipt for the blankets but the girl working the computer could not figure out how to do that. I called customer service whom in turn told me that I would be charged for the blankets but reimbursed a day later. 460 Vapor is a "head shop" that sells products that are not legally intended for use with marijuana. They also sell CBD oils and other assorted "smoking" items. I'm sure the staff are good people but perhaps they should lay off the pot while making U-Haul reservations and fulfilling U-Haul requirements for customers. Additionally my 20 foot truck smelled like the bathroom floor of a college frat party and after close examination of the receipt; revealed a hand written note about a hole in the top of the truck with a disclaimer "we cannot guarantee your items will not get wet". Overall horrible experience! F-Joshua A.
Great customer serviceanthony B.
I am in South Carolina. I called reservations for my son in Virginia. They transferred me too this location. Jennifer was very nice over the phone. She went well beyond They Call of Duty to make sure that my accommodations work good for my son. She was unsure weather the 10 foot or the 15-foot had a pull out ramp. So she went out on the lot to check for me while on the phone. We decided to go with the 15-foot, because it had a pull out ramp for my son. She was very thorough and giving me the best rate available for this truck. I would rate her as an excellent representative. Thanks to both of you.William S.
Long story but short story overcharged me and left me to handle itpeter K.
More trucks this location only had oneHarry C.