Truck cab could definitely use a good clean. The driver side seat belt is very finicky and sometimes did not want to click into the locked position. When truck was picked up, the back was pretty dirty. I cleaned it out before I used it. The check fuel cap light was on constantly, but overall the truck drove fine. After dropping it off I got charged a $25 cleaning fee for the back area, though I can guarantee it was in much better condition then when I received it, and also was overcharged $80 on fuel charges, even though I had filled it above the point of where I started with it. Luckily I did have pictures of the mileage and tank gauge to prove that I filled the gas and a call to the uhaul with this proof help me get the fuel overcharge back. It felt a little like the owners of the store purposefully let me leave before checking the truck to make these extra charges. I had a bit of a off feeling about the situation but it was the only 26' truck available in the area so I was stuck.... at least they got the mileage right....
Benjamin A
Aj Indian Grocery Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, ON N4S8L2
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Customer Reviews
- 3.0 Average Customer Rating
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Store employee took 90mins to complete our transaction. Very confused. Needed to keep calling people for help to complete E-contract. Nothing was prepared. Truck only had 1/4 tank of gas. It caused us to be late and also cost us money. Definitely wouldn’t go back there.
Adam HWorst customer experience. The attendant did not have any prior experience of booking. They added CDW coverage even when I did not select it in the first place and then he mentioned its a mandatory coverage. Additionally when i added a 4-wheel dolly equipment, he mentioned they have it in stock but then gave me a 2-wheel one which gave me a super hard time moving. Lastly mentioned he can't help with anything and i should be reaching out customer service. Not visiting this location again.
GAURAV GNot in the winter. The parking lot is not well maintained, I was stuck for over 30 mins and that cut into my booked time and made me late for my movers.. the store opens later which I never found out until 10pm the night before so no one was there to help me. Then when I returned the truck the parking lot was like a pool, so my feet got soaked.
Jessica CStaff unfamiliar with U-haul system took 45 min to check in. Had a dolly with my order and it was not there.
RYAN B