Store employee took 90mins to complete our transaction. Very confused. Needed to keep calling people for help to complete E-contract. Nothing was prepared. Truck only had 1/4 tank of gas. It caused us to be late and also cost us money. Definitely wouldn’t go back there.
Adam H
Aj Indian Grocery Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, ON N4S8L2
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Customer Reviews
- 3.0 Average Customer Rating
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Worst customer experience. The attendant did not have any prior experience of booking. They added CDW coverage even when I did not select it in the first place and then he mentioned its a mandatory coverage. Additionally when i added a 4-wheel dolly equipment, he mentioned they have it in stock but then gave me a 2-wheel one which gave me a super hard time moving. Lastly mentioned he can't help with anything and i should be reaching out customer service. Not visiting this location again.
GAURAV GNot in the winter. The parking lot is not well maintained, I was stuck for over 30 mins and that cut into my booked time and made me late for my movers.. the store opens later which I never found out until 10pm the night before so no one was there to help me. Then when I returned the truck the parking lot was like a pool, so my feet got soaked.
Jessica CStaff unfamiliar with U-haul system took 45 min to check in. Had a dolly with my order and it was not there.
RYAN BMany charges were added to my receipt upon drop off. I don't know what cwp protection is nor do I want to pay for it. I put fuel in the truck. Why am I being charged $30 for fuel services AND $39 for fuel.
BRANDY S