My only complaint was that my pickup location was moved and that caused me to have to pay for 10 miles over the cost of the rental. From my original pickup location I wouldn't have paid at all.Amber G.
Trailer Rental & Towing in Worcester, MA at Metrowest Auto Sales and Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Worcester, MA 01604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Have them actually clean the vehicles after the last use to start this other would be great and supply the equipment you request would also be great. They Did not do either which has resulted in me needing to spend an additional day moving as they didn't supply the equipment I requested so that I could move all in one trip. I believe I should be compensated or supplied the next rental free due to this severe inconvenience.Sarah H.
He didn't come in at time so I had to wait a hour to get truck. He did get the price down which was great but he's late . I have the uhal representive call me asking if I return the truck when I did on Sunday.Anthony L.
Make sure that the equipment customers pay for are actually in the vehicle. It's a was of time and money and super inconvenient driving to a different U-Haul to pick up equipment.Pablo F.
very rudeCYNTHIA G.
Very poor customer service. Didn't have the moving pads that I ordered and didn't help me hook up the trailer even after I asked.David B.
Facility operator could care less about service.Nicholas C.
Be more polite and know what you're talking about when a customer asks you a question instead of just saying â€œi don't knowâ€.German S.
you charged me an additional $20.00 for returning the truck a day before it was due? Your facility was closed but that was the only day I could return. Phili changed our drop off location from your address to Hammond St. We live right by your location so returned where we initially showed we would. I am fighting your charge. You should be ashamed of yourselves for taking more money.carl S.
I rented from a uhaul center in Worcester on Belmont street because I heard of issues with neighborhood stores. I had previously used the Belmont Street center and had very good luck. My rental got switched to this center and it was a horrible experience and I did not get the furniture pads I ordered and have still not received a credit for them.Cheryl G.
Rented a uhaul from this place and no one was there to fill our order at the expected time. We were told to pick it up at 9 am, this place apparently doesn't open until 10 and even at 10, no one was there. It took us an hour to get the truck. The process was not well-organized and they were clearly not prepared for myself and the two other customers who showed up on time to get our rental trucks. An employee eventually showed up, but this was definitely an inconvenience for a service that was paid for. Absolutely terrible customer service. He basically just told us to â€œuse the appâ€ while we all were struggling with it outside in the parking lot. Also, after leaving a review on their site I received a text asking me to take down the review. This was a shifty place overall and I would absolutely not recommend them for anything.Colton C.
call this a 'satellite' site or something like that so people are aware.Michael S.
I Love it ! was so nice back again in the future Faster service no long waiting Thank YouBlanca R.
Maybe try not charging a customer for your negligent placement of handtruck in the bay causing damage to rail I should have known the idea of picking up and dropping off without a representative present was too good to be true ....Henry B.
I returned the truck at working hours but found no one at the place. Then I found out next day that I was charged extra $20 for returning the truck after working hours...Youssef A.
Oil light was on in truck upon pickup. Facility staff said that it is not their policy to check vehicle fluids between rentals. The staff member at the counter said she could not authorize the oil to be checked or changed until the manager arrived. Once the manager arrived to the facility and the oil change was authorized the mechanic said that the oil was completely empty in the truck but he had no more oil and we would have to wait for a delivery. About an hour later his delivery of oil arrived and he filled the tank. By this time it was almost two hours after my initial rental agreement was printed so I asked the manager if he could update my contract with the current time since I rented for 24 hours and felt as though I should not have had to pay for the time the truck was still on the lot with no oil in it. He then told me that he was not the manager and could not change the time on the rental agreement. He informed me that the girl I spoke to earlier who told me he was the manager was the actual manager but she was gone for the day. When I refused to leave with the truck without an updated rental agreement he said he would handwrite the time on my contract and sign it. As I was currently on the clock attempting to move inventory for my company I agreed that would be ok for the sake of time. The facility provided no paperwork to annotate flaws or damage to the vehicle prior to leaving the lot as most other uhaul facilities I have rented from in the past do. In fact they asked me to sign for the fuel level and mileage without giving me the key to verify those levels and I had to ask for the key to do so before I signed. After leaving the truck had a few other issues reflecting very poor maintanence practices including very dim headlights and a burnt out overhead light in the cargo area. I will absolutely never rent from this particular uhaul facility again. The business is actually a shady looking used car dealership and they run their uhaul renting business exactly the way you would expect a shady used car dealership to run it.Matthew J.
Wait time was much longer than expected and asked for equipment that they ended up charging me for that they didn't haveAlexis D.
Excellent experience...would recommend to friendsJohn F.
Not much to improve upon I showed up parked the vehicle where I was directed to, handed them the key, and they took care of the rest.Andrew N.
They were late opening and needed to get the return done before I could go. Backed me up by 30 min. I asked for packing pads when I reserved and they had none. The truck was not on full in the gas and I only drove 50 miles and had to put in 30 bucks to get to the full level. Would love to see a discount applied on my rental for these issues stated above.DAVID S.
Absolutely terrible customer service. Avoid this location at all costs.Jason E.
I was charged the wrong amount the first time and then recharged a second time.Brianna S.
Don't charge me 35 dollars above the estimated amount.Kyle F.
The Worcester location was poor costumer service, they barely spoke, never explained anything. She took a photo of my drivers license with her personal cell phone, she never explained what she was doing. I would never go back to that location! The vehicle has issues with the transmission which made driving on the roads challenging. No one ever asked if I had any issues or concerns ! I was qouatrd 90$ at Natick location to pick up vehicle and charged 138$ in Worcester location. I was unsatiffird Keith my overall experience and will not return for further service and would not recommend U-haul to anyoneBARBARA B.