I made the reservation one week in advance. I received a text in the morning I was to get the truck confirming all was ready and the cost was $350. When I arrived one hour later, I was told the 15 foot truck I reserved had been rented to someone else and there was nothing he could do to help me. When I showed the UHaul representative my reservation confirmation he told me he had no trucks. I could see there were trucks on the premise. The representative told me he could not let me have one to fulfill my reservation. After I called UHaul and spoke with someone on the phone, immediately the representative told me there was a 20 foot truck available. One hour later, I received a 20 foot truck but was charged $33 more than my original reservation. When I dropped off the truck at the location where my reservation confirmed I was to drop it, I was told I had dropped the truck at the wrong location and charged an additional $30 fee, even though I dropped the truck at the location of my reservation confirmation. This is a poor way to do business.
James E
Cutters Mart
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Yadkinville, NC 27055
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How U-Haul Reviews WorkStore owner was rude about be dropping off the uhaul, like I was inconsiderate for picking the location.
Logan RThe man running the gas station leaves much to be desired concerning his customer service. Left me to install the trailer to my truck by myself with my disabled mother. Claimed that he “had other things to do.” Whatever, moving on. On return day, there was not a designated location to return the equipment, so I dropped it off near the area of the others because, once again, there was no guidance or assistance. After spending 15 minutes attempting to complete the turn in, just as I had unhooked the trailer and FINALLY got the app working long enough, he comes out and says that I can’t park it there, that I would need to either hook the trailer back up or move it myself. I refused to help due to the lack of assistance through the process, and I had already completed my uhaul agreement. THEN, when I received my receipt, I was charged extra for Safetow (which I did NOT sign up for, btw…), and a cleaning fee (which again, outrageous because the trailer was in the same condition that I checked it out on). This dude is unreal. Travel the extra distance to get what you need if it means avoiding this place.
Dustyn Malways a problem when i go here. had to wait around for over 15 minutes looking for only person who can check out the trailer. THEN TO BOOT i had to do everything on my phone normal spots i go walk in say hi they load me I go period. not here. one employee tells me take it leave after we couldnt find the guy and then as im leaving he comes out mad at me for just taking the trailer. I WAS TOLD TO JUST TAKE IT!!!
George sCheck & double check they will rip you off in a heartbeat. So disappointed with Uhaul. Truly expected better.
Steve H