The equipment was great. I was a little disappointed because I had to call 30 miles away from the closest you haul center to pick it up. And I was charged for the extra mileage..
JASON K
Cutters Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yadkinville, NC 27055
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- 2.0 Average Customer Rating
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No information of how to check in. The customer service person took the keys and walked off. I received no information on the next steps. After waiting for 15 minutes to see if I needed to do anything else, I tracked the customer service person down and asked. He answered “no, nothing else”. There was no information given. Not friendly. Not informational. Not helpful. Rude.
Jody HGet better employees
William Lfirst off the place is dingy and cant find the entrance well. with that said my trailer was in the rear and only could get out one way. I told the guy that to narrow it will be close and he say no no go my friend you got it. I said i know i got it but im hit that curb and he said fine. I go and sure enough the back of trailer drops off curb and cracks it like I said and my truck gets bushed on side. Then he tells me drop off in same spot when im done. I drop off at about 9 ish filled up with fuel left same spot like told. then they dont check in the morning so i get charged 2 days. If that was case and i needed to check it in I should be told that. all location i pick up I drop off anytime after hours and im all good. JUST NOT THIS ONE. THEN DONT GET ME STARTED ON THE 30 PLUS CARS IN THE LOT AT NIGHT WITH IT ALL DARK, SOMTHING GOING ON INSIDE FOR SURE AFTER HOURS!!!! BEWARE OF RENTING FROM THIS LOCATION. STILL WAITING ON REFUND TOD! NOTHING YET......
George sInside trailer was dirty with mud when we got the trailer. Didn't put insurance on our rental but got charged anyway. Also when we went to pick up the trailer the 2 men did not know how to use the app. Hint the reason why we got over charged and it took 45 minutes to complete our reservation. Won't go back there again.
Rochelle M