Very positive experience. I will rent again and not buy that expensive pickup!!!jeri J.
Trailer Rental & Towing in Yakima, WA at Friendly Automotive West
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Yakima, WA 98908
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The system was down so they didn't have my credit card information onhand. The staff weren't very friendly perhaps because the system was down.Colleen C.
I was very happy with everything. Close to where I live and that is nice. Very happy with the service. Gary AllenGARY A.
Good location close to my house, but for a trailer, kinda tight. Also, tried to return last night but didn't see any cameras. I was worried about the trailer getting stolen, so I kept it until morning.Ryan V.
They were very nice and helpful. Had everything ready to go when I got there.David T.
The person at the front desk was not wearing a mask. They have a pet bunny in the building, cool, but bunny crap and pee everywhere. DisgustingHOLLIS H.
Horrible location to drop off a huge uhual truckJustin C.
It's hard to back anything into this super small place. They have to many junk cars sitting around. They didn't help us hook the trailer up this time.HEATHER H.
Loved the rabbit. The young lady is also great and friendly. I will rent there again when I rent. Bill HackettWILLIAM H.
This is the second time I've had the pleasure of receiving Chelsea's stellar customer service for Uhaul rentals at Friendly Automotive in Yakima. She is knowledgeable, personable, and efficient. I consider using Uhaul for future projects because of the quality service, products, and pricing. Thank you.Erin W.
Great place to visit for automotive or U-haul needs.RON M.
The whole experience was horrible. We reserved a truck to be picked up in Ellensburg , they called the day before and said they didn't have a truck and we would have to go to Yakima to pick up I don't feel like we should have tp pay the mileage between Ellensburg and Yakima and the additional mile as from Ellensburg back to Yakima ( approx 80 miles ) this was Ellensburg U-Haul error. Furthermore when we picked up the truck in Yakima we said we only needed it for 24 hours we asked the owner what time we Need to have it back on Sunday he said it doesn't matter because we aren't open anyway. When we got the bill we were charge for today. I feel we are due a refund for the 80 miles and a refund for 1 day . Also when we made a stop after picking it up we noticed the gas cap was not secure there we were losing gas. If I don't here from you within 24 hours I will be filing a review on yelp as wellROBERT S.
Not a reflection on Friendly Automotive (who were professional and prepared), I would never recommend U-haul to a friend due to the reservation policy (it is not a reservation, despite the name... Only a "request"). You are not guaranteed a vehicle, truck size, or location... And they will not notify you of the lack of availability until 24-48 hours prior to pickup date. Which means, if you have a set moving date, you are just out of luck.Laura G.
The pick up location was great. However, U-Haul overall was not helpful. I had the worse experience. I was called the day before our rental and was told the only truck available was located 2hours in the wrong direction. I then received poor customer service from the U-Haul rep. This was an extreme inconvenience. The fact that you say a truck is available and then its not but then you don't offer any other help is just unacceptable.Jason W.
The mileage was written down incorrectly. They were closing and didn't go over the appearance or the miles before we had to leave.Chad P.
Very friendly and easy to work with.Charles M.
The lady that helped me, I didn't catch her name, but she was extremely nice, extremely helpful and all around amazing. I would recommend this place to anyone that needs a uhaulDeanna P.
Absolutely nothing!!!Roy R.
Great customer service!KEVIN F.
Felix was personable, efficient, and gave clear instructions!PATRICK M.
It was all great.RICHARD J.
Not much I can think of. Loved the experience.AURELIO B.
All the people were very helpful. The kid did a great job hooking the trailer up for me.Steve H.
quick explanation of your COVID requirements would be helpful. Do I need to clean the trailer in some way prior to return? Do I need to wear a mask in your office space?JAMES L.
Easy, easy drop-off.Jennings R.