I submitted my reservation online where it quoted me 1.09 per km. I reserved a 26ft truck to be able to do everything in one move. I received a call stating the truck wasn't available at the location, but no worries because there was one just 2km away! I was then called day of the reservation to say the truck was no longer available... But no worries because they'd give me a preferred rate since I'd need to make more trips. Arrive to pick up truck and the preferred rate is... 1.09! Apparently I should have been told that by the rebooking person that in doing so I would be paying a higher km rate... So I should consider myself lucky I'm now paying the original rate (just, you know, for twice the km). The help I was offered? Sorry bro, can't do anything but cancel. I'll be submitting a complaint to the corporate office and to the better business bureau to see about getting the extra kms I had to use refunded ... Wish me luck!
George S
Cold Shot Airdrie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Airdrie, AB T4A2H6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Short notice my other rental did not work out, the staff at this location were so helpful and made my stressful situation a lot easier to deal with. I am so grateful for the help I received today.
Katelyn L⭐⭐⭐⭐⭐ Excellent trailer rental experience! The reception process was incredibly quick and easy—no hassle at all. The staff were friendly, professional, and very helpful in making sure I had the right trailer for my needs. Everything was clearly explained, and I was in and out in no time. The trailer was clean, well-maintained, and ready to go. I highly recommend this place to anyone looking for a smooth, efficient, and stress-free rental experience. I will definitely be returning!
Yosif MThe experience was great. The manager personally came outside to help me and make sure everything was up to good standards. I would personally recommend this location to anyone who is looking for a hassle free and welcoming service!
Quinn WThe guy at the desk was all by himself and doing everything with a smile.
Floyd M