The guy checking me in was not helpful with any of the information I needed to know. He had me delivering the U-Haul truck an hour away from my destination. He told me I did not have to notify them that I was keeping it more days than three or four. Once I got to my destination, I called someone else and they allowed me to return it within 7 miles of my destination and I was absolutely supposed to call them to let them know I was keeping it longer than the amount time. I would still recommend this place but be aware that the guy that helped me does as little as possible to inform you about what is needed when renting from them.
Susan W
BMC Auto Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, KY 41001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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BMC Auto Rental cannot be improved! Fast, efficient, friendly service. The van I rented was nearly new and very clean. There are at least 5 other rental companies closer to me, but I will return here!
MICHAEL BThere was an error message indicating the need fior a tire pressure monitoring system to be serviced. Overall great service. I locked my phone in the cab when returning the vehicle after hours and the staff went out of their way to see it was returned.
MARK FAs I was pulling into BMC, a lady from another Uhaul location called me and told me that my rental was dropped off there and I needed to come there and pick up. She was zero help, however the guy at BMC instantly got on the phone with Uhaul and worked it out so that I could take the truck from that location. Although they were fantastic and helped me, it took me an hour to pick up my truck and cost me an hour paying for movers that stood around because they did not have a truck to load into!
KELLY MFriendly staff and very smooth rental process
ERIC P