I started to find a reservation for truck on March 1st. My location is between 2 towns that have a U-Haul rental locations, Napa & Angwin CA. I'm in the middle in St Helena, CA. Either way I would be adding on an extra 40-50 miles from either lot. I thought Angwin would be closer & could park my car @ a friends house there. I was told for 2 weeks, that they only rented trucks for "1-way" in Angwin, so I reserved a truck @ Imola in Napa. Lori in Napa, had tried the week earlier to cancel the Angwin truck. My trip was to Rocklin CA (Sacramento) & back to Napa Valley. On Sunday the 15th, 2 days before my move, I had a message that my reservation was still on in Angwin. I was planning to pick up my truck on Tuesday 17th in Napa. Confused mess, I will definitely use the Imola Napa location next time when I move everything to Rocklin later. There is one woman @ the Howell Mt store, that answers the U-Haul line. She was the one that gave me all the bad wrong information unto my 17th rental. She should not be there, she has no patience, rude in talk & really gave a hard time. I'm 73 now, I don't need unprofessional people during these trips. I do praise Collin who works @ the U-Haul desk, he helped to unscramble the reservation mess & got me through the move.
BARBARA C
Howell Mountain Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Angwin, CA 94508
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- 4.5 Average Customer Rating
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Service the trailers regularly
ARTHUR CThe staff at this location are outstanding! The equipment was clean, fueled, and very reliable. The price was reasonable. Please add a pickup truck to this locations fleet!!!
AVERY BU-Haul knows how to TAKE the reservation,.....you just don't know how to HOLD the reservation
CRAIG SGreat as usual!
JEFF W