We were called and asked if we could return the truck a day early if we were done and to a different location since they were in need of the truck and car trailer we had. We hurried with the unloading to accommodate them and returned the truck that afternoon. I called to ask if they could give a small credit back for being accommodating, but was told no. Fine, but next time I guess we'll just keep it the extra day and take our time unloading.
Jason O
Amada Senior Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Apache Junction, AZ 85119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Office access is poorly signed. Staff only showed up at our pick up time. Final details performed outside in the heat.
Vic MThe U-Haul representative was excellent to deal with
sonya tThe entire experience was a nightmare from beginning to end. First they reassigned my choice location. I rolled with it anyway. When I arrived, the suite number they gave me didn’t exist. I had to call the customer service line, and they had to walk me how to check out the uhaul truck over the app while out in the rain. Once I made it through the ridiculously long app process, I went to unlock the padlock on the back door of the truck, and it was extremely sticky and very difficult to move the lock letters. This was extremely frustrating out in the rain. I finally got the truck, an hour later, and when I got home to start to load the truck, the 2 dolly’s I had ordered were not on the truck. I had to call customer service again to ask where they were? They customer service rep had no idea that I had added them to my order, which I had, 2 days prior online. We were super nervous when we had to put the sticky padlock back on the uhaul for it to sit overnight because we feared it wouldn’t come off. Every time we tried to remove it, it would take at least 10 tries, and multiple people trying. They had to change my location for my return of the uhaul as well to further away. The smoothest part of this experience was the return. The gentleman made it so simple after a very long day of moving. Overall, this was by far the worst customer service and inconvenience. I dreaded having to ever book a uhaul again.
JENNIFER RIt was just a empty lot, the store had no signage. If someone didn't come out I'd have no idea there was a U-haul
EMIL D