Arrived and 15ft moving van was not ready to go. It was covered in snow and the back door was frozen shut. We had to help clean the snow off the truck, and then to push it out of the spot (no traction on the snow and ice). We got a couple of blocks and realized there was a major problem with the transmission- would not accelerate above 40 mph and then was jerking. Returned to get a different moving van, and had to dig out another truck and deice the back door again. Over an 1 1/2 late getting to the moving site. The young man helping was very nice and tried his best to get us on the road. Will NEVER rent from this location again.Sandra S.
Daisy Carpet Cleaning
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Apple Valley, MN 55124
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- 4.0 Average Customer Rating
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Guy there was to the point and got me In and out quickly.Ryan O.
Unfortunately, my original reservation location changed on me 48hrs before pick up with was not ideal, but this location had no issues.Abby H.
My comments are related to the overall experience and not the pick up and drop off locations. When I picked up the truck it was not noted at the front desk that it was available. After some searching it was finally found. The drop off location was then changed to the pickup location making it impossible to complete the drop off on the U-Haul website. I called U-Haul support to inform them of the completed dropoff, but I still received a late dropoff email the next day. Not sure I will use U-Haul again based on these issues.Greg S.
Was unable to rent my truck out at the time I requested it via truck share 24/7.Chase P.