I was pretty disappointed in this location, but it worked out thanks to the Regional Manager. I went in and made the reservation in person. I told the gentleman I wanted to pick up on Sunday 8/30. He informed me they were closed on Sundays so I’d have to use the Lemay Ferry location unless I could pick up Saturday when they were open. I told him I could pick up Saturday morning, but it would have to be first thing because I worked at 11am. He said they opened at 8am. I arrived Saturday 8/29 at 8:30am and they were closed. Called both numbers for the business, no luck. Finally called U-Haul 800 number who connected me to the regional manager for St. Louis. Explained the situation to him and he changed my reservation to the next day and authorized me to pick it up while they were closed. He gave me the email to send the pics to and I was off. The location was very convenient for me, just disappointed in the communication. It won’t stop me from using them again, but next time I will be very specific in my questions.
PATRICK C
Treetop Enterprises Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arnold, MO 63010
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkCustomer service was amazing!
Katie CThe business was open and ready for my drop off. The owner helped direct me while backing the trailer to the designated spot.
DOUGLAS MEverything was in order, had everything I needed and pickup was easy and smooth
Jason RCraig, it was great. Thank you for depersonalized attention and Being thorough throughout the process!!!
Dan R