I am writing to express my dissatisfaction with the service I recently received from U-Haul. During my rental, I experienced poor customer service and was charged more than the originally quoted amount. I attempted to resolve the matter at the location, but the staff was unhelpful and dismissive, which added to my frustration. I expect transparent pricing and respectful service as a customer, and this experience did not meet those standards. I kindly request that you review my charges and correct any overbilling. Additionally, I hope steps will be taken to ensure better customer service moving forward. Thank you for your attention to this matter. I look forward to a prompt resolution.
ADEEL S
Security Public Storage Ashburn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashburn, VA 20147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Super smooth and easy drop off of the rental truck. Appreciate how easy this was.
ROBERT KThe gentleman that was there was helpful, kind, and professional.
MICHAEL CThe truck we received was very old and not clean or well maintained. The inside smelled like a farm.
ZOHRA AAmazing service second time renting a truck at this location quick and easy to rent a truck with them
IRIS G