Terrible service and over charged.
India P
Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, AL 35611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Just leave it alone
BILLY TI request the moving truck for 8 am, after completing my request I got a text message saying that I couldn’t get it until 10 am. When I picked the truck up I was left standing in the gas station ( pick up place) for over 30 minutes. The guy that was “helping “ me would start the process then walk off. He did that four different times. When I finally got the truck, the dolly was not in it. I had to go back inside and WAIT a good 10 minutes before the guy would come outside and see that the dolly was not inside the truck. When we returned the truck it took the three days for the app to show we returned the truck. I will never use this pickup/ drop off place again. They also charged me for two days when I only ordered and had it for one day.
Marta LNothing
BILLY TUnfortunately the young lady working was the only person working and she had to cook, cashier &U-Haul. however due to her misfortune I was asked to go outside myself take the picture of the gas and the mileage because the truck had not been checked in or cleaned at 11:30am On top of that the truck was sitting so low on gas that we didn't make it out of the parking lot we had to get it to the gas pumps to put gas in it so whomever had it before me obviously didn't have a fuel charge thank goodness it was a gas station that rented the U-Hauls. However the employee she was doing what she could do I'm sure the mishap that I had to deal with was probably the person before her so maybe they could use a little guidance on the maintenance of the trucks her customer service was as best as it could be for her situation I'll say.
Rachel B