The 1st experience with Xavier at this location was fantastic. Xavier was five star. The 2nd experience with Jamal was terrible. He acted as though he couldn’t care less about customer. I reserved a dolly and 4 wheeled furniture mover in my reservation. There was a dolly but it was given to another customer that was a couple people back in line waiting who did not reserve dolly and there was no furniture mover at all while I was already at the desk checking in. Jamal blew it off. He essentially said - you want the truck or not… Never made eye contact nor did he say thank you. He was unfriendly, unhelpful, and just unprofessional period. He just overall did not care. They should do themselves a favor and keep him away from customers.
TIMOTHY S
Space Shop Self Storage 14th Street
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30318
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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thank goodness i stopped The day before to check on everything because I had rented blankets and moving dollies and the guy at the desk told me oh don’t count on those they’re never here and I said why do you make the reservation for them and he said you just can’t count on it theyre never here, could’ve been a huge problem for my move and I would’ve only found out about it on the moving day so I imagine a lot of customers don’t find it out until the moving day and are irate this needs to be fixed
KIMBERLY KThe initial 15 foot truck needs a new transmission and is unsafe for the roads. Perhaps lowering your maintenance standards could save more dollars by practicing preventative as opposed to replacement of parts.
LINDA RThe clerk added safe move insurance without my consent or knowledge. Still waiting on my refund
Ryan SXavier was fantastic. He was professional, helpful, and customer focused. The truck was ready, clean, and easy process
TIMOTHY S