Our truck was not available for app check-in when we arrived and the furniture dolly was missing. Had to argue/prove that it was past of the reservation we made the week prior. The location said we could pick up that dolly ourselves by going to THE Uhaul location ourselves. When I questioned the wisdom of just going to the uhaul location itself next time we needed a truck, he said we avoid the "long wait" there. But, the lack of readiness meant we were at his location for 30 minutes. Truck smelled like weed.
Michael T
U Save Car & Truck Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Auburn, AL 36830
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Showed up in a rain storm.....It was not clear in this area who/where I was suppose to return the trailer to. When I got to this location, I was told that they really did not have room but if I could find a space I could drop it. Fortunately I did find a small space.
GEORGE PLocation was unwelcoming, tight quarters and the staff was not friendly. Truck releasing agent showed up late (8:03 am) while another one who was there earlier didn’t even respond to a greeting and said she couldn’t help me. Upon return there was no where to park, or for my ride to wait. The attendant didn’t even acknowledge my arrival even though he looked right at me and shook his head. I proceeded to do the online app checkout to avoid wait or conflict. There is another U-haul rental Location 75 yards away which is much cleaner, newer, more space to park, and opens at 7:00. If I had to choose again, which I will being our son is in college here for two more year, I will choose the other one.
Adam JEverything went without a hitch!
Mark HMarty and Mike were courteous, professional, and very friendly. Highly recommend. thank you.!!
LORRAINE M