This is the first time I ever chose to not get the insurance (safe drive?) and they charged me anyway. If I could've afforded it, I would've chosen it, but to be forced to get something that I didn't want or need is bullshit. Additionally, the van was a mess in the cargo area. Hopefully I won't ever have to use this location again.
Brian F
2nd Time Around Thrift
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80012
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Customer Reviews
- 4.5 Average Customer Rating
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Katie was very nice and let me take a bigger truck than I had reserved last minute and also extended my reservation to the following morning both for no extra cost. Very pleasant to work with!
Braxton SThere's really nothing that I can say needs improvement The lady's at 2nd time around thrift store are probably the sweetest n kindest people there friendly have exhalent communication n customer service are excellent They have smiles bright up any room give you a welcoming filling from time you walk threw the door made it easy n fast to get threw the presses n had me in the U-Haul n on my way faster then I expected so nothing in my opinion needs improving
Nykia HEverything was great. My phone detected an apple air tag in the van I rented. I do not own any. Fyi to the owner.
Paul POur experience was below average, but I don't think it was completely the fault of the pick up location. The truck we had reserved was not available and we were sent to a few locations to pick up a different truck, which set our timeline back and we ended up needing extra time to get everything done. We were charged another $78 for this additional time.
Taylor W