Honestly, I don’t blame this location but the Uhaul site should make these reservation changes. I reserved the truck and it gave me the option to add furniture padding, boxes, Dollie’s, etc. I made the reservation with the order for furniture pads . This location is a gas station and does not have any of those extra items.
MEGHAN V
BP Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IL 60504
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Customer Reviews
- 3.5 Average Customer Rating
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Got the truck with literally 28 miles til E, charged me double than what they were suppose to.
DAVID PAbsolutely horrible process that took just about an hour. Called the support number since no equipment was assigned waited about 15 mins for a representative. Only to have me go inside to speak to the gas station attendant who didn’t know how to help. So she had to call somebody else and explain the process over the phone. However, she stopped every time for gas station customers. So this was at least 10 times. Then at the end I see a fuel surcharge even though I added more fuel than I driven which was less than 15 miles. Just an outrageous process and visit
ADAM LI will never rent a U-Haul vehicle from a gas station again. The only time I will rent another vehicle is from a licensed location that has someone on location who knows what they are doing.
PAUL BEverything went great! We dropped it off where we picked it up since we weren't able to bring it to the drop off location and everything was still okay. We tried to call and switch the location but couldn't get connected... I thought we could do it through the app but that even was giving us issues. Otherwise a great experience.
STEVEN K