Had to wait for service between the staff ringing up cigarettes. Check-in was suppose to be through the app but had to go inside. Info from filling out the app did not go through to their system so I had to provide it again. Equipment was not swept clean and there was spilled soda in the cab. Not only was this location far from my house making me late but also had to clean the equipment before using. Called corporate who said a district manager would call me, that never happened. Terrible service all around.Nicholas D.
Moving Truck Rental in Aurora, IL at Prime Time Oil Inc
(U-Haul Neighborhood Dealer)
Aurora, IL 60505
Services at this Location:
- Mon-Sat: 8 am - 7 pm
- Sun: 10 am - 7 pm
Special Operating Hours
- 5/7/2021 - 12/31/2021: 5:00 am - 1:00 am
- 24 hour customer return
- habla español
One-Way and In-Town Local Rentals in Aurora, IL 60505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was in good condition, but I reserved a truck at a closer location and had to drive farther because after reserving I was told that that location did not have the truck I asked for.Paul R.
It's a gas station drop off horrible!NICOLE W.
Rented a truck to move antique furniture truck head hole in roof of the Box of the equipment that I rented ruined a 50 year old dresser when I talk to customer service about the problem they told me That I did not purchase the insurance was not offered the insurance the day tell me I needed never go to this location ever again poor equipment bad attitudesJeremy R.
Denise was a fantastic customer representative.JOSEPH D.
The truck did not come with a ramp and therefore I was not able to use the truck for moving furniture and was charged.Apryll E.
I waited 90 minutes to get my truck leaving other people waiting for us at the other location. Another employee came in to help me and I was done in 10 minutesLinda A.
Fantastic service at farnsworth location- excellent customer service very friendly and timelyThomas N.
The manager & workers are really professional but they need a elevator at the location for easy access to storage roomsdamilola A.
I was forced to wait at the location for over an hour while playing phone tag with the corporate office. The location had no record of my reservation.Christopher D.
First I made my reservation to avoid waiting to have a uhaul and do it faster but still they made me wait an hour because the truck was not in place to pick it up. That's what I call having no commitment as a company because they should have more control and know if the truck has not been delivered, have another ready to avoid conflicts with their customers. It may be better to go or make the reservation directly in the places where they have the trucks than to do it in places where you have to wait for them to bring them.Julio P.
Very professional and courteous customer service. Extremely well priced. Overall experience was excellent. I recommend this service to all. You shouldn't be sorry.PATRICIA M.
Have the extra equipment on site as advertised online. We needed a regular dolly for $7 but was forced to get appliance dolly for $10.Abriel C.
The location was fine but UHaul needs to make it clearer that 17 foot trucks need to be returned to the location they were picked up from. There should be NO OPTION to even look at other locations when booking a 17ft truck- I had to drive an hour back after moving all day which was NOT clear upon booking. I was told there was no option except to charge me $100 plus if I left it at my new home location. Very disappointing and will never use UHaul again for this reason.Gianna T.
Bad serviceCESAR C.
I know this establishment is not an kfficial uhaul rental building but the personal is not knowledgeable in the process of renting to customers and therefore it takes much longer to get everything complete.Mauricio O.
The lady that assist me when I pick up U-Haul is so nice and very helpful, she suggested me to take picture of the dashboard which indicate the mileage ,amount of gas ,etc.. before I leave the place and she's right because I notice it that the paper work that she give to me the gas amount is 3/4 but in actual is 1/2. Then when I return the U-Haul I show them the picture so the only charge me $6 for 12 miles run. ThanksWilson F.
The guy at the counter was extremely hard to understand, and it took 20 min to check out when returning the truck.Carol H.
Great customer service!John C.
Trash in cab , dolly was not secured, and over charged $29.99John H.
No printer available for receiptsMichael M.
Denise was a great help and very professional employee! She deserved a raise and 2 weeks paid vacation.Karel M.
Make sure the truck is clean and blankets aren't wet, have all equipment reserved.Victor P.
The attendant was polite and helpful. The on-line scheduling was very helpful.andrea H.
Great customer service. It was quick and easy. I will be doing business with them againmonica S.