There were several issues with my pickup and obtaining the keys; however, management and Uhaul support did a wonderful job at addressing the issues and getting everything taken care of.
Marquita H
Austell Ideal Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austell, GA 30168
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I just want my money back
Octavia JNice people. Great customer service
AKEEM AThis is 24/7 pick up location. However, there was no description provided for where to locate the vehicle and the pickup was outside of normal business hours for this authorized dealer. We reached out to U-Haul to confirm where the truck was located and we were given the number to the authorized dealer for confirmation. The dealer, although ultimately cooperative, expressed agitation at being contacted after hours for assistance. There were no explicit instructions as to where to find the truck we were supposed to use and the truck that did appear staged for pick up, was not the vehicle we required. Because of this hiccup, the check in process could not be completed from the app and had to be manually processed by the dealer. It was at this time the fuel level was inaccurately reported because there was virtually no fuel in the truck, which could not be documented formally through the pick up inspection process. However, the drop off location didn’t ultimately charge us because we had taken photos. If this location were to be used by other patrons, I would only recommend scheduling pick-ups or drop offs during normal business hours of the furniture store because that, apparently, seems to be the only convenient timing for the dealer to complete transactions related to the U-Haul business.
Jade WPersonnel was TERRIBLE!! I was having difficult closing out the reservation through the app. He came out to “help me with the problem,” and upon entering the store, he was utterly disrespectful and disgusting as a human being. Uhal, DO BETTER!!! Stop hiring incompetent, disrespectful, and unknowledgeable persons to represent your company. Just SAD!
KRYSTIN K