When I went to pick up another couple was helped before me (who had an appointment and was there at my allotted time) despite them not having an appointment or knowing what they needed while I had to wait about 20 minutes in the sun. The guy even asked them do you mind if I help him first since he has an appointment. Upon returning the U-Haul a woman came out yelling at me about where I was parking the U-Haul. I was parking where the man who served me the day before said I could. She ran up to the truck and opened the door while I was still in drive and said “Just get out!” Because I respect my elders I held my tongue but she almost made me curse her out. I will never use this place again and will discourage anyone from doing so as well!!!
Farley F
Drive Away Today
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The gentleman who helped me out at your location was great. Very professional. Really appreciate him taking the time to give me the rundown.
Dustin CStaff was friendly, quick and professional!
Ricardo BThe van we originally went to rent had an issue with the mileage. Then we got offered a bigger box van, which was inconvenient for moving. When we returned the truck, after only doing 4 miles, we were told the gas was below a certain point from when we collected it, which it wasn't. The service provider person was a bit rude and not helpful at all, considering we were given a bigger van than needed.
Kim MThe lady helping was so nice!
Isabella S