The lady received my truck after hours and was very helpful and straightforward!
aramys r
Hart Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Avon Park, FL 33825
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Trouble getting someone to do paperwork to pick up rental? Appt was at 10 and we had to leave and they set up 11:30 to pick it up and they did not get there till 11:45 and did not have dolly available so we had to go to another U-Haul facility to pick up and pay for dolly?
William DLocation did not have the equipment I reserved. The truck would not crank due to a dead battery. Location staff were not helpful. Took over an hour to have the truck switched out to a working vehicle. I had to place over 8 phone calls during the process. Was told to go to another location to pick up the 2 dolly’s I reserved and paid for and then had to call U-Haul again to have the next place release the equipment.
Kristen KI came in at the time.I reserved it, and the person had no clue how to help me. She told me the only one that could help was the supervisor and that person had left.
DAVID FThe U-Haul "person" left before my scheduled pick up time and did not inform the other staff that I was coming. When they contacted her by phone, she was very rude and abrupt with the staff and with me. She was loud and abrasive while talking to me on the phone. The staff was apologetic for her behavior and I was able to obtain my rental finally 1 1/2 hours after my scheduled pick up time. Very poor customer service skills by the U-Haul staff member but the other staff was very helpful.
Reba A