My husband and friend arrived at Bancroft location to pick up truck. When they arrived first of all the rental agreement was not what I had arranged when I called Burlington to set up. The trucks had not been started prioro to my husbands arrival. My husband went out to truck to find it dead. Had this been started before their arrival this would have been known long before they arrived. Also they had to clear the large amount of snow off the vehicle. My husband and friend were delayed 2.5 hours while waiting for trucks to be sorted. This is a preventable situation. In fact another customer was so pissed off that day that he walked out. I want to state right away that the lady Penny was lovely and this is a huge job for her. When there were multiple switches of the vehicle to one that actually worked the gas was well below a 1/4 of a tank. Penny was well aware of this. However the paper work did not transfer over when trucks switched for some reason. After talking to management and the area supervisor who continued to tell us this all was done prior to my husbands arrival in bancroft was a crock. I have to fight for a refund for the poor service was ridiculous! The area manager actually grabbed a calculator while I was on the phone to enter incorrect information about the gads when it had clearly been explained. At no time was there ever an apology for this messed up situation. I explained that my refund or price adjustment from Burlington was because of a mistake in quote and the number of days rented. She gave us a fifty dollar credit for a rental guarantee. I have talked to both employees who will support what I am tell to you! I am not sure who the area supervisors supervisor is, but I sure would like to talk to that person. My husband or I are not to blame for this situation. The bad weather was used as an excuse but honestly the bad weather did not come until the Sunday and we were already home. We are undertanding people and you have your policies but in this case I should have been met half way. You should have given back half our rental fee plus the over amount of gas we put back into the tank. I would like to hear from a higher power thant the area supervisor for Bancroft. I can be reached at 9059735016 Andrea Moore
andrea m
Jacks Butcher Shop & Deli
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Bancroft, ON K0L1C0
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Not their fault it was so bad.
DOUGLAS WKeep up with the good service and promptness. We would highly recommended
MICHAEL PService was great, very happy with utility trailer, easy to attach to truck, great pulling. All around excellent. We will be renting again for a day to bring snowblower back. Would love to have a trail just like this one
KATHERINE LI rented a 20 foot van brought it back within 2 hours because my wife said it was to small so I rented a 26 foot which was excellent but the problem is the 20;foot which I did not use and brought it back I was CHARGED $200.00 FOR NO REASON THIS IS BULLSHIT
RICHARD C