When arriving to my reservation time at the designated location there wasn’t anyone present to assist me. When someone came in 10 minutes later I was told they couldn’t help me because the “boss” takes care of rentals and they weren’t in. The “boss” shows up 17 minutes later and makes me do all the registration stuff again, even though I filled it out online. The registration takes almost 10 minutes because he supposedly needed two emergency contacts that he could call right then and there and have them answer to verify it was who I said it was. After doing the registration they started the “clean” the truck. I only rented the U-Haul to so down the street to pick up a Pilates machine I bought. I went 8 miles or less. I was back with the U-Haul in 10 minutes. Upon arrival for drop off the “boss” is no longer there and the store associate told me I had to wait for him to return. She finally took the keys and said she will let him know I returned when he makes it back. I get an email today and they are charging me for a full tank of gas and several miles. I would give this experience a 0/10
KEYONNA S
Junk Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bartlesville, OK 74003
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Customer Reviews
- 3.0 Average Customer Rating
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Very accommodating and efficient. Highly recommended.
DAVID EThe lady who was helping us had no idea how to use the computer, or what information she needed to complete our transaction. She had to call somebody else twice while we were there. Once she got it figured out, the truck did not have the furniture dolly's we paid for. Our reservation time was 11AM, and we did not get the key or proper equipment until 11:50.
Hayden WYou are asking the wrong question!!! I’ve rented several uhauls recently. Every location was fine. Your computer system was awful. Wasted so much of My time. Very frustrating. Very poor.
Luke CEverything was great. Rental process was easy quick and stress free. Only thing I would do is check the brakes on the truck I rented. Brakes were really spongy and it took a couple pumps of the pedal to get a firm brake pedal. Other than that it was a pleasure to business with that U-Haul location.
BRIAN C