Biggest frustration was with U-Haul online system. Kept giving incorrect drop off location and instructions, then charged "extra mileage fee" because we dropped truck off at neighborhood dealer, two blocks from our designated destination, instead of location we didn't agree to an hours' drive away. Wasted both time and money.Patrick S.
Jersey Shore Lawn & Land Maintenance
(U-Haul Neighborhood Dealer)
Bedford, VA 24523
- Mon–Fri10:30 am–7 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Bedford, VA 24523
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The mobile app is one of the worst I have ever used! Every page tried to upsell and the opt out was very opaque. Getting the code to open the truck required a phone call. The truck was dropped in the agreed location, later when I attempted to â€œcheck inâ€ the return, the web app prevented me as I was no longer at the location.John B.
Not very happy with Uhaul. Hope Uhaul makes good on discount.EDWARD C.
We were scheduled to pick up our Uhaul with the mobile pick up. Keys were in the vehicle however there were no instructions on the site nor in our emails. It was rather frustrating. After waiting on hold for 30 minutes we utilized the chat option and was able to be connected directly to a scheduling agent that was extremely helpful! Katelyn was her name and she was wonderful! The independent dealer did not schedule out pick with mobile and that was the issue. Thankfully it was resolved, just later than expected.Timothy O.
Was not able to get the lock on the door open to get the keys. Office help tried for 30 minutes and FINALLY got it open by shear chance. Check engine light came on just as I was leaving Roanok,VA. Stayed on for the entire trip.Jeff O.