I spent a lot of money to rent the truck, and spent 2 days driving. Had been very busy and was exhausted. I returned the truck under mileage and with the appropriate gas filled. I overlooked a few boxes left in the truck. Broken down, just used as padding. I was charged $109.50 for a trash removal fee for those boxes. I gladly would’ve tossed those in the dumpster myself if knew I was gonna be charged for it. Seems a steep price to toss a few pieces of cardboard in the dumpster. I was not happy about that charge and I did a request a refund.
Daniel B
Bentonville U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bentonville, AR 72712
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I will start at the beginning. 1. The gate would not work for our phone check-in. My husband still had to go inside the office and the gentleman inside opened the gate and drove the truck out for us. A+ 2. The requested items I had asked for were not in the truck. My husband had to make a request for a dolly. 3. When my husband returned the truck the young man in the office gave my husband an attitude. Saying, "There was a piece of paper in the seat of the truck with instructions." Nobody told my husband to read the paper and my husband assumed it was just trash left behind. The young man in the office then tells my husband, "Yeah nobody reads the paper." If it is in fact, a problem that continues, they need to instruct customers to read the paper. It came across as rude and lazy on the office's part.
KRAIG BThe operator I talked to scheduled the trailer was amazing I don’t know her name or what her location was but she was so nice and helpful!!
BRIAN BVery easy to return and park in their location. Was a quick 5 min drop off! Thanks!
Mason NI selected a pick-up location near my moving address, went there on time but to my surprised they do not have my reservation at that store. Ended up going to other pick-up location. Did not receive any prior notification or call from U Haul at all. What a messed up system.
SING C