Absolutely horrible location. Super busy city location right across from some super poshy Country Club. No parking to pickup or return the Uhual, had to park super far away, meanwhile rich complainers from the Country Club are yelling at you because they don’t like how you are parking. No thought of customer experience with this location. Check in took forever because of how far we had to park and walk to the store then back to the truck then back to the store. Would NEVER use this location again.
STEVEN L
Mail Boxes Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berkeley, CA 94705
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Customer Reviews
- 3.5 Average Customer Rating
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I was charged for fuel but I returned the van with the same fuel amount when I rented it. I would like a fuel refund.
SERGIO GI feel cheated. The price I was charged was significantly over the amount given online before renting. There is no reason the miles should show 50 when I never left the city. I went to pick up a couch 9 miles away, took it to my apartment a few miles away, and brought the truck back in under 2 hours, in addition to adding gas to the tank. The amount I was charged was shameful, and when I called to dispute the charges I was given the run around and both the location and the other U-Haul number (866-846-1325) hung up on me instead of responding. Whatever hidden fees I was hit with or overcharged for are downright dishonest, and if this is a typical experience with U-Haul then I will never use this company again. Very disappointed.
MICHAEL OHave your people explain the parking situation at this location. Other than that, the employees were all competent and helpful.
Bill PWonderful service!
KRISTA L