I feel cheated. The price I was charged was significantly over the amount given online before renting. There is no reason the miles should show 50 when I never left the city. I went to pick up a couch 9 miles away, took it to my apartment a few miles away, and brought the truck back in under 2 hours, in addition to adding gas to the tank. The amount I was charged was shameful, and when I called to dispute the charges I was given the run around and both the location and the other U-Haul number (866-846-1325) hung up on me instead of responding. Whatever hidden fees I was hit with or overcharged for are downright dishonest, and if this is a typical experience with U-Haul then I will never use this company again. Very disappointed.
MICHAEL O
Mail Boxes Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berkeley, CA 94705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Have your people explain the parking situation at this location. Other than that, the employees were all competent and helpful.
Bill PWonderful service!
KRISTA LDidn’t have the vehicle I ordered because it was stolen a week before. Box truck was dirty and empty on gas. I spent 50$ to put half a tank in. Hand cart was a utility one and useless.
Nicholas WThe gas tank was empty when the truck was received, i was told a hole was drilled into the tank but not to worry cause it was repaired but no gas had been added. I was promised a credit for the $50 of gas I had to put in for a 35 miles round trip, this was never applied and I can't get ahold of anyone in the office.
JESSICA H