The location was not open on the drop-off date, although the app indicated that it was open until 7pm. We utilized Self Return and received text confirming drop off on Saturday 11/15/25 at 6:30p. We even spoke with someone at the phone number provided in the Self Return as 2ndary confirmation since the location was closed. Recently I received a balance due bill of $280 stating that the equipment was not returned until Monday 11/17/25. I submitted a Feedback/Concern on 11/21. So far, I've received a duplicate bill in response. I've used uhaul successfully for years, I'm disappointed by this interaction.
ADRIENNE S
Wicked Diesel & Auto Specialists
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Billings, MT 59101
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Customer Reviews
- 3.5 Average Customer Rating
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Dirty location and unfriendly people. Didn’t even acknowledge me when I went in to drop off the keys. He couldn’t take the time to look up at me. I won’t use them ever!!
Tim BUpsold me the $7 insurance plan without my consent. He didn't even ask if I wanted it. Just put it on the bill. Didn't notice it till the next day when I was long gone from there. Dishonest practice for sure.
JOSHUA IThis place was a mess and they wanted it parked on the property when their was no room with all the junk around and no light to see anything,
JASON HNothing could have been improved, it was perfect.
ALANA H