I was given no instructions on returning the truck. I wanted to make sure i had the truck longer than needed so I booked it for 12 hours and was quoted for driving 80 miles. I only ended up having the truck for 5 hours and only drove 37 miles. I was charged 70.00 in gas fees. Was never told anything about filling up what gas was used as I thought I was paying per mile I drove it and the rental fees for the truck. There is a gas station located right across the street. Had i known the fees for gas i would have gladly put in what little gas i used in the 37 miles i drove.
Jeremy H
Southside Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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There was some confusion as to whether or not I could drop it off there, but they straightened it out on their end rather than making me jump through hoops and I appreciated that! It was an error that occurred through the phone service not their property
BEVERLY VI tell everyone I know that you can't get any better customer service anywhere.
Janet MSouthside Rentals gave us just about every problem we could have. For starters, we were at their location for an hour and a half to get our truck and U-box when it probably should have taken 15-20 minutes. My wife also got a video of one of them backing a forklift loaded with a U-box into a trailer, which likely explains why there was a massive scratch going down the entire length of our truck. We rented a 10' foot truck and were given a 15' because they were out, we were given a double trailer for our U-box because they were out of single trailers (which meant our vehicle length was rather extensive compared to what it would have been), they were rude and belittling to my wife, lied about the availability of our U-box when I knew it was present at their location because I recieved a notification about it and a different employee confirmed with me it was there, and the list goes on and on. Employees were also not in any sort of marked clothing which made it impossible to tell who was an employee and who was a customer with everyone running around.
TAYLER Lquick friendly service
BRUNO G