Southside Rentals gave us just about every problem we could have. For starters, we were at their location for an hour and a half to get our truck and U-box when it probably should have taken 15-20 minutes. My wife also got a video of one of them backing a forklift loaded with a U-box into a trailer, which likely explains why there was a massive scratch going down the entire length of our truck. We rented a 10' foot truck and were given a 15' because they were out, we were given a double trailer for our U-box because they were out of single trailers (which meant our vehicle length was rather extensive compared to what it would have been), they were rude and belittling to my wife, lied about the availability of our U-box when I knew it was present at their location because I recieved a notification about it and a different employee confirmed with me it was there, and the list goes on and on. Employees were also not in any sort of marked clothing which made it impossible to tell who was an employee and who was a customer with everyone running around.
TAYLER L
Southside Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47401
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Customer Reviews
- 4.0 Average Customer Rating
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quick friendly service
BRUNO GI reserved a utility dolly with my van rental. Not utility dollies were available at pickup. Also was not informed that the location would not be staffed on drop-off day. Had to do everything on-line.
JAN TMaybe I would recommend, maybe not. Upon leaving your lot, the gentleman at the counter said the fuel was at 7/8 of a tank. Yet, inside the truck, I noticed the gauge registered only 3/4. I pointed this out to the young man who came outside. He looked and agreed it was only 3/4. He agreed to alter the ticket. I used the truck locally, drove only 13 miles. I put two gallons of gas in the truck (I have the receipt) which returned the gauge to 3/4 when I returned it. Later that evening my return receipt said I was charged for an additional two gallons of gas. Really?!?! Four gallons of gas to run just 13 miles??? Either the young man failed to note the actual gas level to begin or you would have me believe your trucks average only about 3 miles per gallon.
MICHAEL PThe padlocks took more than enough time to open and wish it was easier to operate.. aside that everything went pretty smooth
Lloyd T