Dear UHaul We have rented several trailers over the last 8 years for moving our kids from collages to collages. We have always had good quality trailers and excellent customer service from U Haul The only issue I have is with the trailer tongue area. There is no tongue jack which makes it almost impossible unhook and hook up the trailer tongue area the trailer ball When unhooking the trailer it’s all I can do to get it lifted up and DROPPING the tongue on the ground, which is Very Dangerous!! The trailer tongue jack is a must have for the trailers that I have rented. I hope that you can address this issue in the future. Thank you
Mike b
Motorsports Warehouse Distributors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boone, IA 50036
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- 4.0 Average Customer Rating
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Trailer was ready when I got there. There was the nicest older gentleman that was so help and sweet. He made the experience even better with his personality and smile. He was the same gentleman that was there when I dropped it off and though Id had a very long day, he put a smile on my face and made dropping off easy and pleasant. I will definitely rent from this location again.
Alexandrea WDon't make the customer travel to get the U Haul. I reserved the unit from the place closest to me and UHaul sent me to another location to pick the trailer up.
Philip AThis location does not have boxes, unable to return unused boxes at this location need to drive to a different location.
Daniel KTruck needed wiper blades I couldn't see driving in the rain
CLIFF O