The van was well maintained but the center cup holders were gross and dirty. Customer service needs to smile and be a little more friendly. I felt uncomfortable. The van was in good shape otherwise.
MARY C
Muffler Brothers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, OH 43402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing, friendly agent made check out super easy. Will be using this location again.
David SVehicle was ready on time, clean and comfortable. Staff was efficient. Highly recommend.
SCOTT EThe worker who helped when we picked up the truck (Shawn I think) was awesome. However, the man I talked to over the phone to confirm the truck pickup time was rude and unhelpful. He would not answer any of my questions and got the time wrong and I had to correct him.
Taylor BThe staff at both the pick up location and the drop off location were great to work with. My problem and complaint was with the scheduling prior to pick up. When I first scheduled (3 weeks in advance) I was given a location to pick up from but a time much later than I asked for. When I called to get a better time, I was told the trailer I wanted could be brought to the location in my town. Then, two days before I was scheduled to pick up, I was informed that I had to go even further away because no trailer was available closer. This did not give me time to seek other options even if I wanted to. I would think that with 3 weeks notice the U-haul company could have arranged something much more convenient. Evidently the customer and his/her satisfaction are not a top priority for the company. To bad, because the people I had to work with in person were great. If I ever use this company again, I will only deal with the local people direct. Forget the online or long distant phone people.
GARY L