The automated process to check-in is flawed. Potential customers need to be advised of the background checks properly since the time and calls to verify everything could take days potentially. That's not the way to check-in clients. I could not get reference checks done in time at pickup. These checks should be done at the time of the booking when the client is waiting to check-in, or at least advised of the lengthy process. This location does not have in-person check in, so I'll use another location that does next time.
Keith M
Days Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brampton, ON L6V1B9
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Customer Reviews
- 3.0 Average Customer Rating
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Everything was great but only one that I want to address is that the fuel gauge showing on the app was incorrect. We filled back the gas where it was we took pictures before and after for a record.
SUSHANT GWhen I reserved my truck I indicated that I wanted to talk to a person at pick up and drop off time. However, this location required me to have the Uhaul app anyway and do all of the pick up and drop off work online. The app was difficult to use and didn’t work. The staff was rude and unhelpful. When I finally finished the multi step procedure for drop off the staff was nowhere in sight to receive the truck keys. No drop off box. Customers need to allow at least an hour to pick up their truck and at least another hour for drop off. Be aware that you will not receive assistance at this location.
JUDITH WThe worst location and service not helpful In any way being charged over told them to show me the van before I leave the location no one came to inspect the van and charged me over price and while drop off I forced them to check the vehicle and fuel so that they won't charge me for that also but at the end It's more than double they charged.
Faiyaz aDrop off reciver were good
Manav M