Customer Reviews for Days Inn
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was disappointed with my pickup experience. The staff member assisting me was not helpful at all and spent most of the time on a personal video call. The call was also very loud, which made the pickup process uncomfortable and unprofessional. I expected better customer service and attention during the pickup. Hopefully, management can address this so customers receive a more professional and respectful experience in the future.

Rating:

2.0

U haul itself was a shit. I got a call 1 hr before my pickup that truck is not available and they charge me for dolly but didn’t give me any dolly as there was dolly on this location.

Rating:

1.0

I’m not happy. I was overcharged. This is pure stealing. I will not go to that location again

Rating:

5.0

The counter staff was very helpful in resolving challenges with our reservation when we picked up the equipment in the morning, unfortunately I do not have his name.

Rating:

5.0

Good service

Rating:

1.0

Hi there , i only driven 17 miles . You guys charge me for 30 miles

Rating:

1.0

Took me 45 mins to complete the pickup on the app

Rating:

2.0

Equipment has bad odour and was not clean.

Rating:

3.0

Check interior of cab at drop off. Loose leaf tobacco found in cup holders.

Rating:

4.0

VERY difficult to return the UHaul with the app. Code sent 3x and then it was rejected. My brother tried on his phone and it was also rejected. AWFUL app.

Rating:

3.0

Never let anyone select this pickup location of they have required for additional items with the truck. I had a tough time as it was not informed during the order placement for such scenarios. I had to spend about an hour time to pickup the truck from this location and pickup items separately for a different location. The service was prompt enough to send me warning notice for missing a small portion of the payment but never reached out to address my concerns.

Rating:

1.0

Worst place to pickup the truck

Rating:

2.0

I was overcharged. I didn’t took the utility dolly and atill got charged for it. Trying to reach out to UHaul but to no resolve.

Rating:

5.0

Information about the type of petroleum product the truck uses. Diesel or gas

Rating:

3.0

I got over charged by U-Haul I got empty tank and I gave 1/4 gas and they charge me $26 for no reason very bad experience

Rating:

1.0

You guys charge us above the average

Rating:

1.0

The staff were not helpful with this rental service. Their priority is to the clients checking in & out of days inn. I was handed a key, but no help to find the truck on the lot. I had to check the vin # on all trucks before I found my rental vehicle. Once I started the truck, I found it on empty & had to go to a gas station before anything. This was my worst experience with renting a vehicle!

Rating:

5.0

Very friendly, trail available to help clients. Open 24 hours to help sign in online and return online in easy steps

Rating:

5.0

I always make sure that vehicles have windshield washer fluid in them.

Rating:

1.0

Worst experience ever I do not recommend this location

Rating:

1.0

I was given this location mentioning me that I would have my right truck size + correct moving dolly. When I reached there no moving equipment was provided saying call customer service and resolve with them. Person was rude and not helpful.

Rating:

5.0

Everything was excellent but truck was dusty. Need to improve the clean up.

Rating:

1.0

I dont want to suggest anything all I know that i chose pickup and drop pff at same location and while picking got to know that i have to drop off at different location in another city and got charge over extra. No one told us that it will be extra charges.

Rating:

2.0

the staff at location was very rude and not professional

Rating:

1.0

Customer service is good but they have limited access. Took me a long time just to get the rental and the same with returning. The invoice makes no sense and I believe I was over charged. Never will use U-Haul again. Thank goodness for different rental companies

Rating:

1.0

Make sure to mention clearly that you will charge double per mileage on weekends stop fooling people. This will be my last time doing business with uhaul. When I did my reservation charges were shown $1.07/mi but when I returned 10’ moving ven they charged me $2.07/mi.

Rating:

5.0

Good job

Rating:

1.0

I had the worst experience with you guys in for any information needed

Rating:

4.0

Vehicle should be more clean. Inside the cab was spilled curry powder, the cargo compartment hand some food dough of some kind in a heap on the left front of the cargo area.

Rating:

1.0

The roof was leaking my stuff got all wet.

Rating:

3.0

The system was down when I showed up to pick up the truck, and the staff had difficulty finishing the transaction so I could get going. As the only customer present, there was no other reason for a 20-25 minute delay. I ended up on the phone with your help desk personnel, who enabled the final details to be entered manually. The location is set up at a hotel, so there are no other facilities available at the location other than pickup and drop off. Drop off was much easier, and I received help in completing that function from the staff, as I had not used the app prior to that day.

Rating:

1.0

The employee working at that location, not sure who, need to have a friendlier tone when resolving issues specially because the location is in a custumer service oriented establishment. The lady who assisted me on pickup and upon returning was okay. But after a day of returning the cargo van, a guy I haven't met or even talked to from the location called me while I was at work due to payment issues. The person who called me had a very aggressive tone. I don't even know what was going on yet but I was already threaten to get a lifetime ban from uhaul and have my credit score go to 0. Initially I thought it was a scam, good thing I double checked the contact information he gave me. If it wasn't for this, I would have rate my experience an average to an above average.

Rating:

2.0

Had issues with the pickup and drop off. Customer service experience was subpar.

Rating:

3.0

The truck was stuck and by the time we moved it was 10 am when we ask the receptionist he said it will be adjusted and it was not done we return the vehicle at 3 pm

Rating:

1.0

Charge me allot I try to talk they ignore

Rating:

3.0

The pick up process wasn't very good. The front desk staff wasn't very professional. I used the app to start the pick up process however they kept saying I didn't do it while helping other customers that were behind in line. I got delayed 25 mins just from this not working properly. She didn't want to do it manually but eventually did. She didn't seem to be as knowledgeable on this process. The drop off was better but I had to park take pictures, then go to counter and had them send me back to use app to take pictures. Again delaying the drop off. Even after doing it over the app and getting confirmation their system at the front desk didn't register it. He had to do it manually. Overall the truck wasn't as clean inside as I hoped. Its storage interior was dirty.

Rating:

5.0

I dropped the keys for BE1902 at the Reception Desk of the Hotel. Thanks

Rating:

3.0

Location systems should be updated with U-Haul to prevent delays during pickups.

Rating:

3.0

App doesnt work, people in charge helpless, truck noisy

Rating:

1.0

I have notified my local police department about this I have no idea who the person is and I have given them everything I was sent so you will probably be getting notified by them

Rating:

1.0

Worst tires and no reverse camera or sensors.

Rating:

5.0

fast and excellent service

Rating:

5.0

Everything was perfect the location was really great. It saved my time

Rating:

1.0

Never

Rating:

3.0

Receptionist,Mr. Patel,was so nice and very helpful but the online booking and customer service is really bad . If they don’t have surety about their trucks then they shouldn’t do reservations for customers. We wait for 2 hours for the truck.it was my worst experience at u-haul.so disappointed.

Rating:

1.0

customer service is the worst checking in and out is a pain in the ass no one shows or tells you what you need to do having to use your phone. Did not get a print out of total cost and no explanation of charges and refund to my credit card. I do not think I will rent my next truck from uhaul and I will be needing a truck two more times.

Rating:

2.0

The other locations make the whole process of renting and returning a truck way easier. If I knew this location was not a full service location when I called to book the truck I would have tried for a different location. No outside rep to receive and inspect truck when it is returned. you have do it all yourself. It is very time consuming and frustrating.

Rating:

5.0

It should offer option to drop another location

Rating:

3.0

The automated process to check-in is flawed. Potential customers need to be advised of the background checks properly since the time and calls to verify everything could take days potentially. That's not the way to check-in clients. I could not get reference checks done in time at pickup. These checks should be done at the time of the booking when the client is waiting to check-in, or at least advised of the lengthy process. This location does not have in-person check in, so I'll use another location that does next time.

Rating:

5.0

Everything was great but only one that I want to address is that the fuel gauge showing on the app was incorrect. We filled back the gas where it was we took pictures before and after for a record.

Rating:

1.0

When I reserved my truck I indicated that I wanted to talk to a person at pick up and drop off time. However, this location required me to have the Uhaul app anyway and do all of the pick up and drop off work online. The app was difficult to use and didn’t work. The staff was rude and unhelpful. When I finally finished the multi step procedure for drop off the staff was nowhere in sight to receive the truck keys. No drop off box. Customers need to allow at least an hour to pick up their truck and at least another hour for drop off. Be aware that you will not receive assistance at this location.

Rating:

1.0

The worst location and service not helpful In any way being charged over told them to show me the van before I leave the location no one came to inspect the van and charged me over price and while drop off I forced them to check the vehicle and fuel so that they won't charge me for that also but at the end It's more than double they charged.

Rating:

3.0

Drop off reciver were good

Rating:

4.0

I think rate should be lowers.

Rating:

3.0

Why was a charged $63 for fuel when I full the gas tank back up?