The truck was clean and did the job, but the truck has seen many miles. The backup camera didn’t work resulting in a grey screen on the rear mirror which in reverse. There was a warning message about the transmission that popped up halfway through the rental.. A loud ‘thunk’ sound would happen when accelerating uphill. The handle of the window crank on the driver side popped off while driving. One or two of these things maybe understandable but all of these things happening and I’m still paying full price doesn’t feel great. I’ve had much better experiences of as of many years at this location with these vehicles, but this vehicle specifically needs some expert help.
Adam D
Putney Road Redemption Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brattleboro, VT 05301
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Customer Reviews
- 4.5 Average Customer Rating
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I was only at this location because the location in Putney who had a trailer didn't have 1. The right trailer in the system 2. The trailer had failed wiring. 3. The corporate office refused to bring a replacement trailer to the Putney location and made the whole thing my problem. The customer service representative from the corporate location was rude, interrupted frequently, and seemed to not possess the ability to listen or be constructive with a solution. I seriously considered cancelling the reservation. I also dropped the trailer off Sunday evening as was charged for the full week as my rental wasn't "clocked in" until Monday morning at 1115. At this point I'll probably go out of my way to find something different.
Heather SGreat service,,,,but you never get the 10’ for 19.99, due to hidden charges
Tammy Ball well here. only location in our town.. thank you for your service
RUTH HThe place is a bit dingy, but the staff was great and everyone was friendly and efficient.
Christopher S