The locations parking lot was so small the Uhauls were barely able to fit and there was no space for customer parking. When going inside the business was dirty and unkept with boxes everywhere. I had a reservation with online payment already completed but had to wait for over 20 minutes before a staff member even showed up at the counter (there were no staff in the store for the 20 minutes). My rental was dirty inside and there was garbage on the floor. The drivers sun visor was broken with the broken plastic clamp in the cupholder. There was ZERO airflow, non of the inside fans functioned at all, heat or AC. The fuel level was also below 1/4 tank. I was also notified while driving that both of my rear brake lights were not functioning. When I was then going to leave the parking lot the truck was blocked in by 3+ other Uhaul trucks. When I asked the staff how I was supposed to get out of the parking lot I was told to drive over the sidewalk approx. 100 m (illegally) and over the curb to get out. I put $100 of gasoline into the truck (so I was even able to drive and make my move since the tank was near empty) and at the time of this review have still not received any reimbursement like I was told I would by the staff in store (the tank was 3/4 full on return.
JEFFREY L
Land Of Spices
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thunder Bay, ON P7B3Z7
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Customer Reviews
- 3.5 Average Customer Rating
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Service was great at this location U-Haul truck was old & very hard on gas for the mileage we used.
DEAN DStore hours are 12-10 but the employees didn't show up till after 12 and there were several people including myself waiting. Took almost an hour to get the truck. Not happy. This place is always poor service but close to me so unfortunately I go there for my rental needs. I think from now on I'll go elsewhere.
MARLA WLocation is hard to find and challenging to drive into. I dropped off when they were closed, they don't open until 11am.
MERLE NThe trailer was nothin good shape and leaked soaking the majority of our belongings that we were moving to another province. There was no jack / trailer tongue stand to be able to unhook and drop the trailer without having to unload everything which was very inconvenient.
TERENCE W