After hours drop off-made no contact with personnel
ANTOINETTE R
A Ok Power Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buellton, CA 93427
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Customer Reviews
- 2.5 Average Customer Rating
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The truck cab smelled like an old ashtray. I was nauseas the while drive. The truck shuttered several times between the speeds of 5(- 65 miles an hour. I had to pull over to vomit!
DAVID LDay of pick up while in my Uber to the location, I was told that they didn’t have the truck I needed when I had already called to confirm days before that they would have one. They rebooked me at another location. The location I was rebooked too didn’t speak English until a women came out an hour later. The gentleman who I was originally trying to flag down in the middle of a chained off parking lot wouldn’t help me until the women came out and asked what I was doing, she also spoke little English but was very nice. She brought me into a work garage to a fold out table covered in things and opened her laptop. I had already pre checked in and gave her my booking # but couldn’t pull it up. We went through this process of trying to get a truck 4 times. She had to FaceTime someone who knew the system to pull up my info and book me. The CC I had wasn’t working with their system so had to use another one. This process all in took an hour and a half which made me so late to work since I had a 3hr drive ahead of me. When I dropped it off, I didn’t get any confirmation for a week that it was dropped off. I had to call the location to make sure they knew about it than the next day I got paperwork that it was dropped off. I had it for a day and a half before dropping it off but on the final they have it as me having it for 7 days. I believe I originally saw they offered unlimited miles for a one way booking offer on the site but I got a bill for 107 extra added miles to the final receipt.
Cory EShould have been walked out to the truck. The person taking care of us was only interested in Drivers license. Had reserved a dolly and was told they didn’t have one. The cab was dirty. He gave us the keys and said the truck was out back.
Coleen RWe just dropped it off, so not much to report on this location. The guy who helped us was friendly.
CORY O