The worse location. Unpunctual, lack of respect to the customer , lack of credibility, efficiency and professionalism. Time booed was 9am. After 20 min the store's gay said the owner of the store ma be still sleeping and doesn't answer the phone. The store owner had to provied a code for the teller to be able to start the process of givining us the truck. Then, the gay served another UHaul customer first having in mind that we were there even before 9am. He called me unpatient. Am I unpatient if is already half an hour delay and he tells me he can't serve us becase the owner is sleeping?Tamayo P.
(U-Haul Neighborhood Dealer)
Burlington, ON L7P2J3
- Mon–Sat9 am–9 pm
- Sunday11 am–6 pm
- 24 hour customer return
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One-Way and In-Town® Rentals in Burlington, ON L7P2J3
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- 3.0 Average Customer Rating
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When I booked, it was $0.89 a km... come to see on the recipt that I was charged $1.47 a km! So, you lied about the rates. Then I booked for a place that was 5.3 km away from me and directly in the middle of my 2 locations. So, it would have been 7 kms closer overall, which i wouldnt have had to pay but you charged me for of course. I figure it's part of the scam to get more money out of your customers... by giving them a location which if further from the location requested. And someone had to drop the truck there, as it is a convenience store location and it was the only truck there. Why couldn't the truck be dropped where i requested instead? So, that worked out well for you, eh! This is the third truck we have rented, between my wife and I, in the last 3 weeks. One of her rentals was late by 2 hours. Now you scam me by moving locations and charging $1.47/km instead of the advertised $0.89/km. Doesn't instill confidence in your company, may have to consider another company next time. Hopefully they are true to their word and honor the requested location at the advertised price!Matthew M.