This was an absolute horrible experience which I will be contacting u Haul customer service about. To top it off, we ordered and paid for there to be blankets in the truck and there weren't any and we require a reimbursement for this. I will be recommending all friends and family to rent trucks from Home Depot going forward.Tisha F.
Pay Day Loan Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Burlington, ON L7R3N5
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- 3.0 Average Customer Rating
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Ordered a dolly and it was not in the truck at pick up. I had to go to a separate location to pick up the dolly and then return it to that location and bring the truck to the origional location, which resulted in the truck being late and a customer waiting for me to finish with the truck.REBECCA H.
I still have yet to receive my rental deposit back; this isn't the first time I have had this experience! The drop off location was poor in customer service and was non compliant! Manager said they refunded me and I have still not received it into my account!!! I would not ever recommended this locationAmber K.
Make the process faster when trying to rent something. There was a lot of waiting for the paper work to be done. Also not really sure how comfortable I am with some stranger taking a picture of my driver's licence. In this day and age identity there is huge and very concerning. Just saying.Allison B.
Here is a few suggestions for free: 1) All the preapproval process done in the app including picture of myself, picture of ID and all that stuff should be done hours BEFORE the pick up time, if it is possible to do that now it is not clearly displayed. In my case I went to pick up a truck that I reserved at 9pm, and wasted 30min to fulfill the app process to finally get the truck. 2)That is a big investment I understand, but trucks should open with the app once approval is completed. Getting a key from a locker with a password is troublesome. In my case the locker was so rust that I was about to give up believing I had the wrong four digits. 3) Truck was dirty with drywall residue, nothing major though. 4) Pick up place was dark as hell, if I didn't live in a safe City I would have giving up. If you are using a parking lot to park your trucks, at least install extra lights and not rely only at the free street light provided by the City.Thiago C.