I returned the van at night after fueling it up to the same level as when I received it and dropped the key in the safe box as instructed. The next day, I was unfairly charged for gas. When I called to complain, the store manager rudely told me, *"I'm busy now, I can't help, I'll call you later."* Of course, they never called back. Terrible customer service, unprofessional and dishonest. I won’t be renting from them again
Hany E
Flying J Southeast
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2Z4M8
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Customer Reviews
- 4.5 Average Customer Rating
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This is the best Uhaul rental place in Calgary. They should train the whole organization based on the customer service standards these guys possess.
Paul GI reserved 12 furniture pads but only found 7 in the truck at pickup. I am returning the 7pads that were provided. Please ensure I am not charged for the missing 5 pads. That’s why 3star. Otherwise really good.
Young JWhile U-Haul makes it very clear that if you return the vehicle with less fuel than the original level, you will be charged, it is not equally clear that if you return the vehicle with more gas, you will not be refunded for the extra gas. This is a critical detail, in my opinion, that should be clearly stated and written boldly during the rental process and on the rental agreement. When some customers are shown the fuel gauge at pickup, they’re naturally cautious and often end up adding more gas than required, just to avoid being penalized. In my case, I filled the tank beyond what was originally indicated, even though I used the chart, but at the time of gas purchase I wasn't bothered, only to find out that the extra gas is non-refundable. I understand the policy, but it’s unfair that the emphasis is only placed on penalties for underfilling, while there is no equivalent warning that overfilling comes at the customer’s expense with no compensation or credit. Thanks
Omoruyi EUnattended drop off. Location was convenient.
Marshall S