The store manager was abrasive and belligerent. He showed no respect for customers. Besides, he was not good at using the online portal.
Andre A
Country Way General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, VA 24018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very remote location for drop off, lack of adequate parking for returns and little cell service which made the drop off process slow. My experience with renting a truck thru the U Haul app was poor and I would not use it again nor would I recommend to others. The truck itself was fine, in fact I had a fairly new unit.
Michael KMy wife and I are very upset with the whole process. Starting with the changing of pick up locations to a place out of our way! Not the size of truck we reserved! Picked up from a convenience store where the young lady in charge had no idea how to process the pick up of the truck. The young lady was extremely nice about it however trying to help us with downloading and use of your app. In addition she was trying to run the store which was busy and trying to help us as the same time! The app didn't even work correctly! We were there over 45 minutes going through that process!! Finally leaving into rush hour traffic costing us further waste of time and money!! Not to mention the extra cost of getting help and paying gas expenses because we didn't have the truck size we reserved!! Then had to go out of our way with a small amount of extra miles to compensate for the lack of truck space. To be charged $20 more for a few miles that was due to lack of adequate equipment that we reserved! We deserve an apology as well as a significant discount for all the trouble, extra time, and extra expenses you cost us!!
GARY SI had called the afternoon before drop off was due to ask about drop off and what time and I could drop off that afternoon or evening versus the following morning. I could not understand the person because of his accent and I could tell he was busy with other things given noise level and speed of his speech. The morning of drop off the person struggled with the check-in on the computer and switched to a phone app. He asked some questions I answered. He shared to place it anywhere in the yard.
Samuel BThey need more training on renting trucks
Kevin W