The owner Tony refused to help me off load the trailer, the tongue was very heavy and required two people to safely remove from my truck. He did not close out the rental on 12/8/23 at 11:45 AM when I dropped off equipment and I had to go back on 12/9/23 to get them to close out rental. I called customer services and complained about having to do this.,very frustrating and inconvenient for us. I feel we should be compensated for the inconvenience of the drop off serviceNeil L.
Lucky Stop 2
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Castle Hayne, NC 28429
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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This location did not know how to process the rental on the tablet. They gave me the table to see if I could figure it out. I literally rented myself the trailer. The location did not know how confirm that the trailer was hooked up correctly to my vehicle. I was told â€œI don't know anything about trucks or trailersâ€. This location also did not know how to return the rental either. Luckily the person who checked me in was younger and could figure out how to work a tablet. I had to wait 20 minutes to get the trailer returned because there was only one attendant and he had to cash customers out and not be able to help the U-Haul customer. This location should not be able to rent these vehicles. The whole experience was awful and I should receive my money back for renting myself the trailer and not getting confirmation if it was hooked up correctly.Evan P.
Good location; close to home.William M.
I honestly cannot think of 1 thing to improve that site. The mgmt was courteous, kind and professional and the equipment (Car Hauler) was in great condition.David T.
Drop off staff was most pleasant and very helpful five stars âââââglenn W.