I had a guaranteed 8:00am pick-up from this location as the original location closest to me did not have what I rented. I had everyone and everything ready to go at 8:00 a.m. only to find out this place did not open until 9:00 a.m. and I could not get my rental until that time because they did not leave a lock box with the key available to me. After contacting customer service they rescheduled me for 9:00 a.m. For some reason we had to do all my paperwork again for my reservation and this time the Move Safe charge was added after I declined it online for my reservation. Customer service was able to refund that charge after talking to several Representatives and getting a management approval.
Marty W
Auto Haus Sales & Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Falls, IA 50613
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The individuals at this location were not well organized
SHERMAN LEasy check in, BUT, the trucks left tail light didn’t work.
LISA GExcellent customer service
RUTH DThe people didn't seem to know much about the trucks or extras.
ANGELA M