Never used the UhAul still couldn’t get a refund
Ian W
Complete Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Centralia, IL 62801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It made me click that the staff was helpful and the place was clean and helpful however, the truck was returned after hours and the app was used so I have no idea what the place looked like or if the staff was nice.
Wendy DThe U Haul app is very hard to navigate and getting help is much harder. If I had an option of another rental company I would stop using U Haul
Nick FWas easy to make drop-off when there was no personnel available. Thank you.
Larry PClosed on a normal M-F/8-5 business day is pretty much a non-starter. Local phone was forwarded to a U-Haul location in Georgia, and they "confirmed" in-person processing and pickup not realizing I was calling from Illinois. The "Truck Share" app I was forced to use was an absolutely miserable experience for both check-out and check-in, *especially* since I supposedly had a registered account with U-Haul. It did not help that most of the action requests (photos) were outside in 32° weather. Cold fingers and tiny buttons on a tiny screen? Really? Unacceptable. Also, was stuck outside of a closed business being required to complete detailed information on the phone, again in the cold, before I was given the combination to the key safe to get into the truck and at least have a little bit of heat. Sadly, U-Haul is the only choice in our small community for local rentals, so there you go. There is another location in town, and my experience with them wasn't nearly as unpleasant, so despite the extra mileage charges to use their edge-of-town location, they'll be my first pick next time.
Mike M