U-Haul website would not work to make a reservation so I went in to the pick up location to book it with an agent directly. Staff person was rude when I came in the store saying I might have better luck calling the 1-800 number for U-Haul because “the system is down again”. Went to pick up the truck, and it was very dirty inside and out. Spilled pop on the cupholders, a little in the floor, inside of the back box was full of dust, dirt, small trash, and screws from the prior users items. The U-Haul website was still down, photocopies of driver’s license were taken and we were told we’d get an emailed receipt. I hadn’t received any emails with the contract or drop off location (one way transfer) two days later so I had to call and wait on hold for a LONG time being subjected to the nonstop stupid request for me to download the UHaul app. One, it couldn’t help me any more than the broken website. In the meantime I received multiple texts that were confusing and not helpful confirming my reservation. In addition, I received a call and had to provide my credit card for the 3 time in the process as the payment information wasn’t saving on their system and they were calling to get the information again. Over the last 35 years I have rented from UHaul exclusively for a dozen plus moves. This was such a poor experience I will likely never rent from this company again. Very much disappointed & annoyed with the entire experience. Drop off was made at 7pm and the location I was told to take it to when I called in and no one was at the store, key was left in the drop off. I received a receipt showing 3gal. Of fuel was added and expensed in my card despite my attempt to fill it above the amount I picked it up with. Nearly $750.00 for the rental ($300ish in ful) and more headaches booking, cleaning, fielding endless irrelevant texts, and returning it than it was worth. 👎🏼👎🏼
amy b
Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelan, WA 98816
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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For a local drop off this place is fine, staff wee helpful
IAN SMobile connectivity is marginal to nonexistent in some truck parking locations, which makes online returns very difficult - verification photos don't send reliably.
RALPH DJust doesn’t seem to be run well
RONALD LFirst I was told that my reservation that was made 2 months prior wasn’t going to happen in the time period I had requested. They wanted me to wait a day when I had prior obligations. When they called the lady said that there wasn’t a U-Haul available is a 100 mile radius. After a lot pushing she said there wasn’t one in Chelan 45 miles away. We didn’t get a credit for this inconvenience or credit for the mileage. The van itself was dirty and sticky inside. The windows were filthy inside and the outside of the van and windows were sticky and covered in something that was hard to clean. This experience was stressful and the conversation with the U-Haul rep on the phone was unhelpful.
REBECA P