There’s cats inside the building. Anyone with allergies be aware.
Jake D
Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelan, WA 98816
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Customer Reviews
- 4.0 Average Customer Rating
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Communications were terrible. They were not confident that the truck and auto transport would be available at pick up time, even though I scheduled rental 3 weeks in advance. They did not have the number of blankets I had requested. The folks were friendly, but seemed very incapable of solving problems. The auto transport was moved to a different location a few days ahead of pick up, and went fine other than the big inconvenience of traveling an extra 2.5 hours to pick up.
WILLIAM TThis location initially attempted to charge me the incorrect mileage rate of $1.09 instead of .89 per mile. Initially, they were insisting on the increase charge but finally called someone who told them to change it to the correct one. (This location does not have internet or cell access, so I was unable to access my reservation unless I walked down the road to get access to the cell service.) Once corrected I went on my way. It was necessary for me to extend this rental which I did through the scheduling office which I understand was in Lywood, WA. I attempted several times to inquire about weekly rates and was finally told on Friday 7/18 that I would be able to use a weekly rate and daily rate for my rental. Thus I should have been charged for 1 week of rental with 750 miles free, and 4 additional days. My total mileage was less than the 750 (and I had previously paid for 150 miles initially). When this location processed the rental, they charged me for an entire 2 weeks of rental and an additional $502 in charges. Based on this, I am owed a refund for AT LEAST the other days left on the 2 week rental since I only used it for 11 days! Beware of the scam!
Margaret MIt's a little run down, but it's also the only location in the area. The truck was ready when promised and in good condition.
Linda NYOU MADE IT EASY. TO RENT. I'LL BE BACK. BARBARA LINSTEDT
Barbara L