This location was not staffed when returning the truck. I was able to return the truck using the app however I was charged an additional $51 for "extra mileage" and since the location was not staffed, I was unable to review this with a live person. I don't know how the initial mileage was calculated on the rental agreement, but I went straight from picking up the Uhaul to the house, straight from the old house to the new house and then straight to dropping off the Uhaul. There was no excessive driving. That was pretty disappointing.
Kenneth Z
Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelan, WA 98816
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service here
THOMAS NIts hit and miss if someone is there during business hours to help you. Cellular to self-check in a unit is challenging and their Wi-Fi is password protected.
STEVEN BThe gal running this location is very nice, respectful and helpful. Best U-Haul location I have used!
MARCUS GWe had reserved our 26' truck for a different location. When we were informed that it would not be back in time, our reservation was transferred to a location that was 30 miles away. Due to this distance, we were forced to rent the truck for an extra day. This, in addition with an extra 60 round trip miles due to pick up and drop off location GREATLY increased the cost of this rental. U-haul should NOT have charged us for either the extra day or the extra miles since this was all caused by U-haul reserving us a vehicle at a location that wasn't available
SHELLEY M