The location was not the problem. The truck was. And the automated system of U-Haul. I and my family have rented U-Haul trucks for over sixty years and this was the first time I had trouble with the truck. They rear door had a problem and I could not close it. The attendant had fought with it at the start and got it closed so I thought there was no further problem. When I opened it at home it snapped up forcefully. But when I tried to close it it stuck just like at the location. It came down two panels with difficulty and stopped. Then I hung all one hundred and forty pounds of me on the strap and it still did not come down. I rented the truck for two days and was not able to do what I rented it for because I could not get the door to shut hence could not lock it over night either night. When I tried to use my phone to scan the QR code it took a picture, but did not connect to U-Haul. No adjustment was made to the money I had paid.
Priscilla T
Chelan Transfer Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelan, WA 98816
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkFast and easy rental, over a good experience
Jeff CTrailer was ready to go, hooked up and off to work
John MMy reservation was made and confirmed well in advance for pick up in East Wenatchee, but Uhaul called Thursday and said I had to go quite a distance to pick up the truck. That altered my schedule with professional movers, added another hour and half to my already long trip, causing an ordeal for the move. Im perplexed why a reservation doesn't actually mean there is a vehicle. The truck itself, however, was a nice truck and did the job.
Joy MThe gals who helped with both my booking and pick up, were Awesome!!
Karen W